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Do you have any other questions?
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How can we help you?
Frequently Asked Questions
ORDERS
● What bus route do they run?
We handle a Men's run of 5-9, a Women's run of 2-6, and a Unisex run of 2-9.
● How do I find the right size? Size guide
If you're unsure which size is right for you, we recommend visiting our Size Guide , where you'll find more details.
● Does Fulza footwear have a warranty?
Our product comes with a 30-day warranty.
● What payment methods can I use?
We accept the following payment methods: Credit card, Debit card, Mercado Pago and Installment payments.
WHOLESALE
● What is the minimum order quantity for wholesale pricing?
We handle wholesale orders starting from 6 pieces.
● How can I buy wholesale?
If you wish to purchase wholesale products, we invite you to contact us directly via WhatsApp: 477-393-0942
● How much does wholesale shipping cost?
Depending on the items you purchase, we will prepare a quote and send it to you directly via WhatsApp.
FULZA DISTRIBUTOR
● How can I become an official Fulza distributor?
Contact us and mention that you are interested in becoming an official Fulza distributor. You can go to the Contact page or directly to our WhatsApp: +52 477 847 3569
● What benefits do I get from being a Fulza distributor?
As an official Fulza distributor you will receive the following benefits: Special prices, personalized attention and customized production.
SHIPPING
● How long will it take for my order to arrive?
The payment authorization process takes 24 hours. Purchases made on Saturdays, Sundays, or holidays will be processed starting the next business day.
Once your purchase is processed, you will receive an email with your order number and tracking number. It is important that you provide your email address to receive the relevant notifications.
Delivery times vary depending on the shipping method you choose:
Standard shipping : 7 to 12 days for pickup and shipping. The courier then requires an additional 2 to 5 days for delivery to your address.
Express shipping : 3 to 7 days for pickup and shipping. The courier then requires an additional 2 to 5 days for delivery to your address.
⛔ Delivery times may vary in extended areas. Please note that Saturdays and Sundays are not considered business days.
● How can I track the delivery of my order?
It is important that you register an active email address because, once your order has been collected, you will receive your tracking number from the corresponding shipping company so that you can track it.
● How can I get free shipping on Fulza?
Free shipping depends on current promotions. Sometimes it's activated with a minimum purchase amount, and other times it only applies to specific models or collections.
⛔ These conditions may change without prior notice, so we recommend that you check the current information directly on our page before finalizing your purchase.
EXCHANGES AND RETURNS
● What is the exchange and return policy?
If your product has a manufacturing defect, please contact us via WhatsApp at +52 477 8473 569 so we can review your case. You have 24 hours after delivery to submit your report. We also encourage you to review our Policies .
● What is the process for returning and/or exchanging an order?
To request a return or exchange, please contact our customer service team via WhatsApp at 477 8473 569
Our team will be happy to help you. We also invite you to review our Policies .
● What happens if my product has a defect or does not meet quality standards?
We make every effort to ensure our products maintain excellent quality, but if a defect should occur, please let us know and we will work to resolve it.
Send us your report from Contact or directly to our WhatsApp 477 8473 569
We also invite you to consult our Policies .